Quality in our corner

multi-state

Every time we work with a new customer we have to prove ourselves again.

By the nature of our business, we work with people who deal in excellence, and high expectations. Among the bakers, baristas and restaurateurs who we serve, the businesses are eclectic and varied, but the theme that ties them all together is quality.  Quality can be an elusive state, hard to define, but it’s clear enough when you experience it. For our Dark Hollow customers, we know that quality sourcing isn’t just a corporate guideline, it’s a personal standard.

And we love that.

Roasting coffee is our passion, but it is to you, our customers, that we owe our heartfelt thanks. We love what we do, but some of the best things about Dark Hollow are the friends we’ve made, and the interactions with the community of amazing people that surrounds us. As we continue this adventure, our mission is to continue providing the finest, freshest coffee anywhere.  It’s our honor, and our pleasure, to continue working with all of you in our Dark Hollow family.

John Cason (roasterjohn)
Roastmaster
Dark Hollow Micro Roasters

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Pour over

8 thoughts on “Quality in our corner

  1. New to the coffee and getting ready to make my first purchase soon!! So very excited, as well! Helen endorses the product like its second nature… Any suggestions on the first flavors/roasts I should pick? Also , any suggestions on how much to put in the refillable k cups for kuerig?

    • Hi Maria,

      Thanks for checking us out! Helen drinks a lot of our coffee and she’s pretty passionate about it most of the time.

      As for what to do first, just make sure that you have a grinder for your beans. It can be a little blade job (about $20 usually) or anything, but grinding your beans just before you brew will greatly enhance the flavor of your coffee. As to a first selection suggestion, I think I would go with some of the classic single bean varietals like the Costa, Guatemalan, or Peruvian. These are all fantastic Latin American coffee beans that share some very nice qualities, yet have pleasing taste variations between them. Since anything you get from us will have been roasted in the last 48 hours, it all really will be good. After you get accustomed to the western hemisphere coffees you will appreciate the nuances between one origin and another. Then later, switch hemispheres completely and get the Sumatran Mandheling, an incredibly good coffee, which is processed differently, grown in different soil with different nutrients, and in a different growing climate. The immediate taste of that, after the nice Latin American varieties, will blow your socks off, and you will immediately understand how coffee can be so good, but so different, all at the same time.

      In your Kuerig, I would fill your container as full as I could with finely ground coffee (the consistency of fine sand, but not flour) and see what it does. The complaint I’ve read about most often with a refillable is that it isn’t strong enough, so I would max it out at least to start. If it’s too strong you can always back down on quantity.

      For single serving coffee I will always recommend a “pour over” cup. The coffee that this method produces is extraordinary, and if you’re paying about $14 a pound for coffee, costs about 35 cents a cup.

      So, the steps to become a level 3 coffee ninja:

      1. Get a grinder
      2. Become accustomed to an origin or two of extremely fresh coffee beans, then switch to a completely different origin for comparison.
      3. Try a pour over brew.

      I’d love to hear what your impressions are as you explore!

      Thanks and best regards,

      John

  2. Amazing coffee! Just tried a cup from Blackbird Bakery and frankly am in awe of your accomplishment. So many different flavors and each and every note a melody to make my tastebuds sing. Thank you!

  3. I had coffee from Dark Hollow Roasters for the first time while biking the Virginia Creeper Trial and loved it. I returned to bike the trail the following year and went in search of more Dark Hollow Coffee and found it at the same Artisan center. I was a little slow on the uptake and at the second purchase realized I could mail order!! I have been a customer every since. There is something there for every coffee lover. Never any bitterness, staleness, or chemical tastes. Because I love coffee I like to have a cup in the evening after supper but can’t have the caffeine that late in the evening if I want to get a good sleep so also purchase the Classic Decaf which is chemical free and has every bit as much flavor. Thank you Dark Hollow Roasters for making this Pittsburgh coffee lover happy, happy, happy!!

    • Hi Joyce,
      Thank you so much for your kind feedback! It warms our hearts to know that we are hitting the mark in spreading our our own little bit of goodness! This makes us happy, happy, happy too!

      Roaster John

  4. Hi, we enjoyed the BEST cups of coffee ever last evening in Abingdon VA. At 128 Pecan. We would like to purchase your Guatamalian coffe. Please send us details.
    Thank you
    Kathleen and David L

    • Thank you Kathleen and David! We love the Guatemalan too. And Jack’s 128 Pecan is a great place to enjoy it. The Guatemalan we source is from a Mayan area of Guatemala called Huehuetenango (way-way-tenango). Tenango means mountain in the local idiom, so there are a lot of towns around there with the tenango suffix. We love these beans. They are pretty and waxy in the green form, and roasted they make a wonderful full bodied, and rich cup with a little roasted nut nuance. These beans have never, ever disappointed us. We believe the sweet spot in these beans is a full city roast (aka medium vienna), and that’s what you had at Jack’s. If you live near Abingdon, you may buy our coffee in whole bean at Blue Hills Market (right next to Jack’s 128). Also Kelli Mehl at Mehl’s bakery always keeps a few bags of fresh coffee that we roast for her each week. You can also stop by the Barter Theater and see Cara, who will serve you a cup of Dark Hollow Cowboy Up, or Karma, while you browse the gift shop. A little further out in Meadowview is the Meadowview Farmer’s Guild store, right next to the Harvest Table Restaurant. Try the “Heart of the Hollow” blend. Dark Hollow coffee is also served in Greeneville TN, Johnson City TN, Lansing NC, Bristol VA, Lebanon, Grant, Marion, Wytheville, Draper, Pulaski, Moneta, Christiansburg, Blacksburg, Eggleston, and Roanoke. If you aren’t local to the area, you can email us at liz@darkhollowroasters.com and we’ll be happy to ship coffee right to you. Thanks again for the great feedback, and we hope you enjoy Dark Hollow coffee for a long time.

      John

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